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FAQ
  • Q1: Does your product have any Authorized Representative Certificates?

  • A: Certificates for Factory: ISO 9001:2000, FDA China;
    Certificates for Product, SGS, Intertek, MSDS.
  • Q2: Are Neutriherbs skincare products tested on animals?

  • A: Neutriherbs Skincare has a super strict cruelty free policy. No products or source ingredients are tested on animals. We do not test on any animals and we have adhered to cruelty free practices from first launch. Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals.
  • Q3: Can I download your catalog?

  • A: Yes! Just shoot us an email at info@neutriherbs.com to ask for the latest catalog.
  • Q4: Why can't I see wholesale pricing on the product pages?

  • A: Shoot us an email at info@neutriherbs.com. Our team will reply to you within 24 hours.
  • Q5: When can I expect my order?

  • A: We offer a variety of shipping options to meet your needs.
    Shipping way: DHL, FedEx, By AIR / SEA
    We will send the product to you within 3 days once we receive your payment when we have sufficient stock.
    If you make OEM, need about 25-45 working days for production.
    Note: Our effective working days are Monday-Friday and do not include public holidays.
  • Q6: What forms of payment do you accept?

  • A: We accept Credit Card, Paypal, T/T and Western Union.
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